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Satisfaction |
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Guaranteed. |
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30-Day Guarantee:
If within 30 days of purchase of any NutraBio.com supplement
you are not 100% satisfied you can return your purchase for a full product refund.
This 30-day return policy applies to unopened, undamaged items outlined
under the guidelines below. |
Try it First
Guarantee:
We
want you to be 100% satisfied without taking any risk so we offer a
full 30-day satisfaction guarantee on open items that meet the
following criteria: The item must be the smallest size or quantity
item that is available for that particular product and the item must
be received back to us within 30 days of purchase date. This gives you the opportunity to try
the product, risk free for a few weeks.* |
*Try it
First Guarantee Details: The 30-day "Try it First Guarantee" applies only to the smallest size
or quantity
we offer of any particular item. We do not accept returns of "opened" bulk
items such as bulk 5, 15 and 50 pound items, or any size. Sizes vary for
each product so please call first if you have questions regarding this
guarantee. Any item you wish to return must be received back to
our warehouse within 30 days of the purchase date of the product. The item
must be returned at the customers expense Our specially trained staff of customer service
representatives are available via our toll-free number (888) NUTRABIO
(688-7224) or by email at customercare@nutrabio.com.
RETURNS: Any item you
wish to return must be received back to our warehouse within 30 days of receipt of the product. The
item must be returned at the customers expense, and must be unopened and
undamaged for a credit (less shipping & handling) to be issued. Please email
(customercare@nutrabio.com) us
for a RMA number prior to returning any merchandise (please include your order
number and the item description in your email). A valid RMA number must be
included on the shipping label or we will refuse the package. For your
protection, we advise using a shipping carrier with tracking, signature
verification or any type of proof of delivery. After 30 days past the date of
receipt of your order, no returns are accepted. Full credit for the returned item
will be issued for unopened and undamaged merchandise within 10 business days of
our receipt of the returned package. Credit will not be issued for any opened or
damaged merchandise except for items covered under our “Try it First
Guarantee”. Any and all shipping costs cannot be refunded. We recommend that you
pack the item carefully and insure the package, as any items lost or damaged in
shipping cannot be refunded. If you elect to use USPS for your return, the
package must have Delivery Confirmation, or we cannot guarantee that your item
will be credited.
CANCELLATIONS: If you wish
to cancel an order, you will need to either email us, or call us at (888)
688-7224. We will make every attempt to stop your order. However, if your order
has already been shipped, you will have to return the package (see return policy
listed below). Any order that is cancelled after it leaves our facility will be
considered a return, and all policies listed apply.
DAMAGED ITEMS: Merchandise
damaged during shipment must be reported to NutraBio.com within 5 days of
receipt. Please email us to notify us of any damaged items (please include your
order number and the item description in your email). We will then contact the
shipping company for the retrieval of the damaged item(s), and either send you a
replacement order, or issue you a credit for the cost of any of the merchandise
that is confirmed to be damaged. If your item(s) are being credited, a full
credit for the damaged item(s) will be issued within 10 business days of our
receipt of the returned package.
ERRORS: We make every
attempt to send you what you order. In the rare occasion that you receive an
item(s) other than what you ordered, DO NOT open the item(s) or you will void
your right to return it. Merchandise sent to a customer in error must be
reported within 5 days of receipt. We will then work with you to resolve the
situation (refund, replacement, etc.) Please email us for an RMA number prior to
returning any merchandise (please include your order number and the item
description in your email). A valid RMA number must be included on the shipping
label, or we will refuse the package. Full credit for the returned item(s) will
be issued for unopened and undamaged merchandise within 10 business days of our
receipt or the returned package.
Privacy & Security Guarantied: NutraBio.com guarantees you a safe,
secure online shopping experience. You will never have to worry about safety.
Your privacy and protection are our top priorities. We utilize state-of-the-art
Secure Socket Layer (SSL) 128-bit encryption on our website and we never sell or
give you personal information to anyone. Check our
Privacy & Security Policy.
To Process a Return:
Simply call us at 888-NUTRABIO
(688-7224) or email us at customercare@nutrabio.com
and ask for a returns authorization (RA) number. *Shipping and handling are
non-refundable, and we cannot reimburse postage for returning products. We
recommend sending packages DHL, UPS Ground or insured Parcel post to insure proper
delivery.
Why
buy your supplements from NutraBio.com?
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Save up to 80% with factory direct below wholesale prices:
We skip the middlemen and pass the savings on to you. Save $100's per month buying direct from the manufacturer.
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Since 1996, We've built Long-Lasting Relationships with our Customers:
We guarantee our supplements to be the freshest and purest available - no closeout or expired products like many online venders. Our nutriceutical
facility adheres to all FDA, FTC and NNFA labeling and manufacturing guidelines.
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Items In Stock & Ship Immediately:
We ship same day if orders are in by 2:00 EST. Weekend orders ship on Monday. All orders ship via DHL.
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Order securely online or call toll free 1-888-NUTRABIO (888-688-7224)
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