Shipping & Returns

Shipping & Return Policy

At NutraBio Labs, we understand that timely delivery of your order is crucial, which is why we own our distribution network. We take pride in ensuring that you receive your order as quickly as possible.

Orders placed by 3pm EST will be shipped the same day, so you can start enjoying your NutraBio products right away.

We want you to be completely satisfied with your NutraBio purchase, which is why we offer our NutraBio Forever & A Day Guarantee. If for any reason you are not satisfied with your order, you can return or exchange your orders, no questions asked. Simply contact our customer service team for assistance with your return.

Forever & A Day Guarantee

At our NutraBio Family Of Brands, we are proud to be the only company that offers a Forever & A Day Guarantee without a catch! Whether you purchased our product yesterday or years ago, we will exchange it for something you will love. If your request falls within a 90-day period, we will be happy to issue a complete refund. We stand behind the quality of our products and are committed to ensuring your satisfaction. Our unique Forever & A Day Guarantee allows you to return or exchange our supplements anytime, anywhere and for any reason. Get the ultimate peace of mind and confidence you need to try our products with our NutraBio Forever & A Day Guarantee.

Our goal is to keep you happy and healthy, and we believe that our Forever & A Day Guarantee provides the ultimate peace of mind and confidence you need to try our products with complete assurance.

Order Processing Time

At NutraBio, we provide our customers with the convenience of same-day shipping for all orders placed before 3 pm EST. This policy ensures that our customers receive their orders promptly and immediately.

Orders placed on a weekend or holiday will be processed and shipped the following business day. On rare occasions, some items might be out of stock and can take up to 7 business days to ship.

NutraBio's business days are Monday - Friday. Please be aware that UPS does not ship on Saturdays and Sundays.

Shipping Times United States

 

U.S. Domestic Shipping Options

Free Shipping Policy

We are delighted to offer our customers free shipping on domestic orders to continental U.S when they spend over $99. However, please note that this option is not available for orders shipped to Hawaii, Puerto Rico, Alaska, or internationally, and is also not applicable to wholesale orders. This policy ensures that our customers receive their orders in a timely and cost-effective manner. Please note that this offer is only applicable to domestic orders within the continental U.S. Orders will ship via UPS or USPS.

$6 Economy Flat Rate Shipping Policy

For our customers within the continental United States, we offer an affordable flat-rate shipping option of only $6 for all orders. However, please note that this option is not available for orders shipped to Hawaii, Puerto Rico, Alaska, or internationally, and is also not applicable to wholesale orders. Orders will ship via UPS or USPS.

Orders shipping to a P.O. Box or APO/FPO no longer qualify for economy shipping. Orders shipped to a P.O. Box or APO/FPO address are delivered USPS only

Standard and Expedited Shipping

Available for: Continental U.S.

Standard and Expedited Shipping are available in the continental U.S.

Please do not choose a UPS expedited shipping method if you are shipping to an APO/FPO address. UPS does not deliver to these locations. Choosing a UPS shipping method when shipping to an APO/FPO address will delay your order.

U.S.P.S. Priority Mail

Available for: U.S. orders | U.S. Outlying Islands | U.S. Territories

U.S. Territories

  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • Virgin Islands

U.S. Minor Outlying Islands

  • Baker Island
  • Howland Island
  • Jarvis Island
  • Johnston Atoll
  • Kingman Reef
  • Midway Islands
  • Navassa Island
  • Palmyra Atoll
  • Wake Island

International Shipping Options

International orders are shipped UPS Worldwide Expedited (except for Canada and Russia).

For orders being shipped to Canada or Russia, available shipping methods are Priority Mail International or First Class Mail International.

International Shipping Rates:

Shipping charges for international orders are calculated based on the weight of the order and your country. We charge you the actual UPS and USPS cost and do not markup these rates or charge any additional handling fees

Military Addresses:

For APO/FPO military addresses, your orders will be shipped by the United States Postal Services. Due to additional military handling times, we cannot estimate shipping times to APO/FPO addresses. Instructions for entering and APO/FPO shipping address are located in the help section as you proceed to checkout.

Shipping Methods and Costs:

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Second Day or Next Day Air Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 2:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.

To request a change to the shipping method of your order, your request must be submitted by 12:00 p.m. (noon) EST via phone or email.

Shipping Outside the US:

All shipping to destinations outside of the U.S. will be shipped via USPS. Each country has different regulations regarding the import of specific nutritional supplements. Not all supplements are allowed in every country. Although we do our best to keep up with these regulations, it is impossible for us to know all of the specifics for each country. It is therefore the responsibility of the customer to know whether the products being ordered are allowed in their country and any specific taxes or duties that their country might charge. The customer is responsible for all customs, taxes and duty that might be imposed by their country as well as any confiscation by their government or local postal service. We quote the actual shipping time it takes the package to get from the US to you. Please allow extra time for countries whose customs department inspects packages as this can slow your order. We will provide a USPS customs tracking number that can be used to verify that your shipment has left the United States. We take responsibility up to the point that your package leaves the United States. Once your package has been confirmed by the USPS to have left the United States it becomes the responsibility of the buyer. On customs forms we can only mark the order as "Merchandise" and cannot use "Gift" and we must put the actual order value.

Lost or Delayed Packages:

If you do not receive your package within a reasonable shipping time, please email us at customercare@nutrabio.com. We will charge you a fee of $8 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. This is the charge that UPS charges us for any errors in the shipping address. We generate our shipping labels from the information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $8 per package to have the package re-processed in addition to the charge for shipping the package again. We are not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.

Returns:

Return requests are handled on a case by case basis. This is to ensure we treat every customer individually and give you the best customer experience possible. In the event you are not happy with a product at any point in time, please contact our Customer Care Center. Depending on your unique situation we may offer a refund, replacement, or a return.

Refunds will be issued in the original payment method or in the form of store credit.

Replacements will be for items of equal or lesser value. In the event the item is of lesser value a refund will be provided for the difference.

In the event a return is required due to an error by NutraBio, a return slip may be provided.

In any other event where a return is required, we will issue a return authorization number (RMA#) prior to you packing and shipping your item. In this case, the customer assumes all shipping costs for returned items. These costs are non-refundable. When sending your package, your RMA# must be written clearly on the top of the box. Please include your name and order # on a sheet of paper inside, in the event the outside of the box becomes damaged or illegible. Full credit for your returned items will be issued within (10) ten business days of receipt of package. Please pack your items carefully and be sure to include all required information. Any items that are lost cannot be refunded.

Cancellations:

If you wish to cancel an order, please contact our Customer Care Center. We will make every attempt to stop your order. If we are not able to stop your order or it has already been delivered we will consider it a return and all policies listed will apply. Please review our "Returns" policy listed above for more information.

Damaged Items:

If any merchandise you received is damaged, please contact our Customer Care Center as soon as possible. One of our specialists will help you file a claim; depending on the result of the claim we will send you a replacement, provide a credit, or submit a refund of equal value to the damaged merchandise in the order. Please allow up to 10 business days for credits and/or refunds to reflect in your account.

Merchandise Errors:

We use every resource to make sure your order is accurate. If you are sent an extra item or you didn’t receive an item, please contact our Customer Care Center. One of our specialists will work with you to find a solution. Please allow up to 10 business days for credits and/or refunds to reflect in your account if applicable.